Financial advice


Citizens Advice – Free advice on a huge range of subjects including financial. Their comprehensive service is available from their website as well as face to face and by phone.
Address: Unit 6, Highlight House, 8 St Leonards Rd, Eastbourne, BN21 3UH
Advice line: 03444 111 444 .The drop-in and telephone advice sessions are open Mon, Wed, Thurs 10-4pm, Tues, Fri 10-1pm. Contact by phone to speak to an advisor. Drop-in for access to information only. W:

Eastbourne Foodbank – as well as offering three days supply of emergency food The foodbank has an advocacy and advice team which can help clients with benefits advice, challenge benefit decisions, act as intermediary with debt agencies, attend DWP medical appointments with clients, provide fuel poverty advice, help to write letters, fill out online forms and make phone calls. They also offer a large range of other advocacy and advice services. It is usually necessary to make an appointment with an Advocate who will assess your need and offer appropriate help and signposting. T: 01323 409925 e:

Money Advice Plus – Money Advice Plus is a registered charity (Money Advice & Community Support Service) based in Brighton & Hove, helping and supporting people experiencing difficulty managing their money or financial affairs.
MAP can give peace of mind through advice and assistance – confidentially and impartially. They can provide debt advice, are authorized intermediaries for Debt Relief Orders, are specialists in welfare benefits law and can represents people in tribunals if needed. They can receive and handle income, bill payments and other matters to help people budget and manage their money. They can also offer organisations training and talks on budgeting, saving money on fuel bills, welfare benefits awareness, managing debt and much more. Alongside their face-to-face work with clients in Sussex, they also run a national telephone-based advice service, based in Eastbourne. Money works advice line: 0800 988 7037 (Mon, Tues & thurs 10-4pm, Wed 5-8pm and Fri 10-2pm.
Office phone for general info 01273 664000 w:

Department for Work and Pensions – advice on income support, employment and support allowance , personal independence payments, job seekers allowance and much more visit W:

Turn2us – national charity that helps people in financial hardship gain access to welfare benefits, charitable grants and support services.

Step Change – Free financial and debt advice online or via their helpline. As well as debt advice they also offer advice about equity release, mortgages, and bankruptcy, and separate phone numbers for these services are on their website.
Debt advice helpline: 0800 138 1111 mon-fri 8am-8pm, Sat 8am-4pm.

East Sussex Credit Union – a not-for-profit, ethical co-operative savings and loans business, which is socially, economically and environmentally sustainable and open to all people living and working in East Sussex, Brighton & Hove and all members of Unite the Union in the South East Region.
They can help you to save money and offer cost effective and flexible loans.
E: w: t: 0300 303 3188

National Debtline – give free, independent debt advice to people across the UK through their telephone and online advice services.
T: 0808 808 4000 Mon-Fri 9am-8pm, sat 9.30-1pm

Specialised Advice and Support

Age Concern Eastbourne – Free financial advice and independent financial services are offered at the Venton centre including pension and tax advice. There is also a will writing service. T: 01323 638474 e:
The Venton Centre is based at Junction Rd, Eastbourne, BN21 3QY

Brighton Housing Trust (BHT) – offer a specialist service for people aged over 65. They can give advice on any welfare benefits which people might be entitled to, including Attendance Allowance, Pension Credit, Housing Benefit etc. They can advise on eligibility for welfare benefits, assist with completing claim forms as well as appealing decisions. The service is part of the Welfare Benefits Project which is funded by the NHS and is available to anyone aged over 65 living in the Eastbourne, Hailsham & Seaford area.

Macmillan Welfare Benefits Advice Service – The Macmillan Welfare Benefits Advice Service provides free and confidential welfare benefits advice for people living with cancer, their families and carers.
The service is available across East Sussex. Many people find a cancer diagnosis can bring money worries, with costs they hadn’t considered. The Macmillan Benefits Advisers can offer specialist advice to help ease these concerns, with information on benefits and tax credits.
They will work out what financial help you could be entitled to and assist you to claim any benefits or tax credits. This service is run by a partnership between BHT and Money Advice Plus Services and funded by Macmillan.
T: 01323 635989 w:

Mayor’s Poor Fund – a registered charity to which organisations (only) can make a request for one-off grants to help Eastbourne residents in need of financial assistance by reason of poverty, unemployment, illness or similar. Your organisation can make an application using the online form.

Eastbourne Borough Council – various grants and assistance is offered by the council including Disabled Facilities Grants (DFGs) to assist disabled people to adapt their homes, Emergency Heating and Hot Water Grants for the over 60’s, Small Works Grants for people over 60 to help toward repairs around the home, Home Improvement Loans, help with energy efficiency and also private housing assistance. For more information visit

Royal British Legion – Provides free and confidential advice on issues concerning benefits, housing and employment support. Benefits, Debt and money in the South East.
Their helpline is open 8am-8pm 7 days a week. T: 0808 802 8080

Sussex Downs College – Students studying on full and part-time courses that lead to a government funded qualification may be eligible for an award from the Bursary Fund towards the cost of travel, uniforms, educational visits, books and equipment. Funds are limited so students are advised to apply early.

Published and edited by Eastbourne Volunteers, 1 The Labyrinth, 7 Mark Lane, Eastbourne, BN21 4RJ.
t: 01323 381811


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